Stater Bros. Markets Enhances Delivery Operations

Overview:
Stater Bros. Markets, a Southern California-based grocery store chain, has significantly optimized its third-party delivery operations through a two-year partnership with Flybuy, an omnichannel location platform. This collaboration has resulted in substantial operational improvements, including a 15% reduction in driver wait times, a 25% increase in order volume, and a 50% decrease in delivery driver walk-ins.

Key Benefits:
Flybuy’s Delivery technology has streamlined the handoff process between Stater Bros. staff and delivery drivers, ensuring faster and more accurate deliveries. The platform provides Stater Bros. associates with real-time visibility into delivery driver ETAs and the ability to track their journey, which has helped reduce wait times for customers.

By allowing store associates to know when delivery drivers are near or waiting, they can prepare orders in advance and ensure that the completed orders are ready when the drivers arrive. This not only minimizes errors but also reduces operational inefficiencies, such as drivers entering staging areas prematurely and grabbing incomplete orders.

Operational Impact:

• Driver Wait Time: Reduced by 15%, making the process quicker for both the drivers and customers.
• Order Volume: Increased by 25%, indicating higher demand and better operational throughput.
• Driver Walk-Ins: Reduced by 50%, minimizing disruptions in store operations and ensuring smoother workflows.

Flybuy’s solution has also helped improve order accuracy, reducing mistakes by third-party delivery drivers, which in turn has lowered delivery-related refund costs due to missing or incorrect items. This leads to a better customer experience, with faster deliveries and fewer errors, driving higher satisfaction and loyalty.

Statements from Leadership:
Marc Wallace, CEO and Co-founder of Flybuy, highlighted, “Grocery delivery is a critical part of today’s retail landscape, but optimizing it requires more than just adding one or more delivery services. We help grocers like Stater Bros. create a seamless connection between staff, drivers, and customers, ensuring deliveries are faster and more accurate.”

About Stater Bros. Markets:
Stater Bros. operates nearly 170 supermarkets in Southern California and employs around 18,000 associates. Recognized as one of the top food retailers in North America, the company ranks No. 54 on Progressive Grocer’s 2023 PG 100 list and has been named among the Top Regional Grocers in 2024.

This partnership underscores Stater Bros.’ commitment to improving its delivery operations and enhancing the overall shopping experience for its customers, making it a key player in the evolving grocery delivery market.